Shipping & Delivery Policy
Due to current COVID conditions, delays may be expected in delhiveries.
www.shilphaat.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
CUSTOMERS are duly requested to inform us via mail if they want delivery at any specific time or day. Customers also need to inform if there is any change of plan after dispatch.
- Presently international deliveries cannot be booked through website, so customers are requested to contact via mail or whatsapp for that.
- NRI customer, placing orders from outside India and want delivery to any address in India, are requested to add their actual number in billing address too or inform us via mail or msg about same. Many times their Indian counterpart dont communicate with us. In that case order will be cancelled.
- In case Billing and shipping address are different, please provide details like contact number and E-mail of actual customer (one who is booking order ) so that he/she can be contacted if required.
How long does it take for an order to arrive?
Orders are dispatched from our Delhi warehouse within 2-3 working days of placing order. (Dispatch cannot be carried on Sundays and nationalized holidays)
Customes are informed via mail and SMS about dispatch of their respective orders. Tracking ID and name of logistic company is also send. Customers too are humbly requested to keep a track of their orders as we are not eqqiped for step-by-step notification of delivery (though we keep a record of all orders dispatched).
Please specify delivery date at the time of placing the order, via mail or at contact number provided. Delivery date cannot be preponed or postponed once the order is dispatched. Delivery personnel will make maximum three attempts on consecutive working dates for delivery or else it will return to origin.
Please mail or contact on customer-care number for urgent deliveries.
Most orders are delivered within 7-9 working days. However, it may be delayed due to bad weather conditions, remote area or any other unwanted upheavels caused in region. Shilphaat cannot be held responsible for such delays.COD orders may take longer period of time depending on policies of our logistic partner.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Please update about changes, before dispatch of products.
All items are delivered through reputed courier partners who provide a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
In case of delayed delivery or non-delivery, buyers shall notify the Website upon non-Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of non-receipt of an item within  days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded.
How the delivery charge is calculated for multiple units?
There is no shipping charge for orders above 1000 INR. For multiple products ordered the programme adds up the total of all individual product charges and shipping charge will be calculated based on the weight of all products combined and if weight is above average weight then buyers may have to pay shipping charge even if total cost exceeds 1000 INR . Thus the delivery fee is calculated separately when a customer orders multiple products which will be informed by e-mail.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call or whatsapp at our customer care at +91 9818036781 from 10 a.m. to 6 p.m. monday to saturday or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
However, since these are handcrafted, duplicates may not be available. In case of non-availibility of duplicates, replacement will be done with product of same or lesser value as per customers choice. Please make sure that all the bills, lables, original product tag and packing is intact when you send us the product back.
Contact Number and mail ID
Many times its seen that customers provide the number of some other family member while placing order without even informing them. It is buyers responsibility to provide us with the right mobile number and mail ID while placing an order; the company will not be liable if you do not receive the transactional SMS or communication because of wrong mobile number provided by you.